Contact Family Tree Maker and Ancestry.com

If you are having trouble with Family Tree Maker, try one of the following options. In most cases, your questions can be answered by checking our Frequently Asked Questions in the Knowledge Base.

Check out our Frequently Asked Questions on our Knowledge Base

For up-to-date information about Family Tree Maker and related products and services, visit our searchable Knowledge Base.

E-mail Us

In most cases, you will find answers to your questions. In the event that you don’t, you may send us an e-mail at support@ancestry.com.

Call Us

For issues pertaining to installation, converting data from a previous version of Family Tree Maker, or accessing online subscriptions, call 1-800-262-3787. Live phone support is available Monday through Friday from 10 a.m. to 6 p.m. Eastern Time, closed Saturday and Sunday. These hours do not include holidays.

Enhancement Requests, Feedback, or Report Bugs for Family Tree Maker

If you have a suggestion for how we can improve the Family Tree Maker software, want to give us feedback, or report any bugs you may have found in the software, please send us your feedback through the enhancement request form.

Corporate Headquarters

The Generations Network
360 West 4800 North
Provo, UT 84604
Phone: 801-705-7000
Fax: 801-705-7001

For media inquiries, please visit our Press Room.

The Generations Network