Family Tree Maker by Ancestry.com - The #1 Selling Family Tree Program
The Family Tree Maker team wants you to have a successful experience discovering and sharing your family history. If you need assistance please use the resources listed below. If you can’t find the answer to your questions, please contact us for personal assistance.
Upgrade from a Previous Version
Are you considering upgrading from a previous version of Family Tree Maker? We know change can be hard so we've created a guide to help! The Upgrade Guide highlights some of the exciting new features available in 2011, shows you how to do everyday tasks in the new version, and includes comparison charts and a list of frequently asked questions.
We are continually improving Family Tree Maker and periodically release updates that contain fixes of reported issues and some user-requested improvements. The current update is recommended for all Family Tree Maker 2012 users. This update includes:
The Family Tree Maker Knowledge Base contains answers to hundreds of questionssome submitted by users just like you. You’ll find discussions about installing the program and troubleshooting error messages, and even step-by-step instructions on using the software. You can browse through articles or use a keyword search to find the topic you’re interested in.
If you want to share your Family Tree Maker files with friends or family who are using a different version of the software (Mac vs. PC), you can use our free migration utility to convert your files to a format that can be read on the other operating system.