Family Tree Maker's Genealogy Site: Troubleshooting -- FTM for Windows: You Are Not Recognized as an Online User

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When you select Verify Old Account, you will be prompted for your Zip Code and the last four digits of your phone number. Enter those and then click the Submit button. Make sure you use the same phone and Zip as when you logged on and established the account the first time. If you entered your Zip Code with five digits during registration, you'll need to enter it that way again for verification. If