Family Tree Maker

Family Tree Maker by Ancestry.com - The #1 Selling Family Tree Program


Get Help
The Family Tree Maker team wants you to have a successful experience discovering and sharing your family history. If you need assistance please use the resources listed below. If you can’t find the answer to your questions, please contact us for personal assistance.
Upgrade from a Previous Version
Are you considering upgrading from a previous version of Family Tree Maker? We know change can be hard so we've created a guide to help! The Upgrade Guide highlights some of the exciting new features available in 2011, shows you how to do everyday tasks in the new version, and includes comparison charts and a list of frequently asked questions.
Download color version (11,282 KB)
Download black and white version (6,337 KB)
Update Your Software
We are continually improving Family Tree Maker and periodically release updates that contain fixes of reported issues and some user-requested improvements. The current update is recommended for all Family Tree Maker 2012 users. This update includes:
  • TreeSync improvements
  • Hierarchical place names improvements
  • General bug fixes
Learn how to get the latest update
Search the Knowledge Base
The Family Tree Maker Knowledge Base contains answers to hundreds of questions—some submitted by users just like you. You’ll find discussions about installing the program and troubleshooting error messages, and even step-by-step instructions on using the software. You can browse through articles or use a keyword search to find the topic you’re interested in.
Visit the Knowledge Base
Convert files Between PC and Mac
If you want to share your Family Tree Maker files with friends or family who are using a different version of the software (Mac vs. PC), you can use our free migration utility to convert your files to a format that can be read on the other operating system.
Learn more about the migration utility
Support Resources

Contact Us

Contact our Family Tree Maker support team, and let our experts help answer your questions.

Give Feedback

We’d like to hear about your experiences with Family Tree Maker. If you have comments or suggestions, please let us know.

Updates for Previous Versions

Click a link below to access updates for previous versions of Family Tree Maker.

© 1997-2013 Ancestry.com | Corporate Information | Privacy | Terms and Conditions